Need : Senior Business Analyst Customer Portal
Location : Omaha, NE
Duration : 12+ Months Contract -- Hiring on W2 !!
Job Summary
We are seeking a Senior Business Analyst to support the delivery of a Customer Portal initiative .
This role will focus on translating business and customer experience requirements into clear functional documentation for customer-facing digital platforms.
The ideal candidate has strong experience working with stakeholders, UX teams, and technical teams to define, document, and validate portal functionality.
Key Responsibilities
Business Analysis & Requirements
Lead requirements gathering workshops with business stakeholders and end users
Elicit, analyze, and document functional and non-functional requirements for customer-facing portal features
Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows
Customer Experience & Portal Enablement
Collaborate with UX/UI teams to define customer journeys, wireframes, and usability requirements
Ensure portal features align with customer self-service, authentication, role-based access, and security requirements
Support validation of portal functionality during UAT and production readiness
Stakeholder & Delivery Support
Act as the primary liaison between business users, product owners, and development teams
Support Agile ceremonies including backlog refinement and sprint reviews
Assist QA teams with test case reviews and defect triage
Required Qualifications
6+ years of Business Analyst experience
Strong experience working on customer-facing portals or digital platforms
Proven expertise in requirements documentation and process modeling
Experience working in Agile/Scrum environments
Preferred / Nice-to-Have Skills
Experience with Salesforce Experience Cloud / Customer Portals
Familiarity with UX tools and methods (journey mapping, wireframes)
Experience in CRM or customer-centric platforms
Regards,
Anand Swaroop
Saicon Consultants, Inc.
Email : aswaroop@saicongroup.com
URL:
WBE/MBE
Inc. 500 Company 2006, 2007, 2008, 2009
Ranked #1 Fastest-Growing Area Businesses - Kansas City Business Journal
Ranked in Top 10 of Corporate 100 - Ingram's
CMMI Level 3 Assessed
...A leading AI research collaboration firm is seeking a Principal Clinical Scientist with senior-level expertise in clinical trial design and regulatory data interpretation. The role involves ensuring that clinical data used in AI models meets rigorous regulatory standards...
...Details Client Name Kaiser Permanente TownPark Comprehensive Medical Center Job Type Travel Offering Locums Profession Nurse Practitioner Specialty Midwife Job ID 34964581 Job Title 1xCertified...
...Campus Full Time - Trading Assistant (NYC) Five Rings is a proprietary trading firm founded with a vision of combining strategy, innovation and technology to succeed in today's global markets. With offices in New York, Boca Raton, London and Amsterdam, Five Rings trades...
What is The Role We're looking for a Senior Software Engineer to join the Elasticsearch - Analytical Engine team. This expert team of engineers is responsible for building new analytics capabilities in Elasticsearchs new compute engine, and accessed via our new piped...
...area since 1986, providing exceptional veterinary care to dogs, cats, birds, and exotic pets... ...continuing education and hands-on experience. Dr. Hill also serves as a staff veterinarian... ...with clients, surgical preparation and assistance, and anesthetic management. Must be...