Job Description

Job Description

Our client, a nonprofit health insurance agency, in Boston is looking for someone who is bilingual Vietnamese to start a position as soon as possible until the end of the year. This position is from 8:30AM-5PM and pays $23/hour. Any interested individuals are urged to apply!

Key Responsibilities:

• Serve as the primary contact and advocate for new members.
• Perform outbound and inbound calls to engage and support members.
• Educate members about health plan benefits and services, while addressing any questions or concerns.
• Identify and document members' care service needs.
• Coordinate with healthcare providers to ensure continuity of care during the transition period. Schedule initial nurse intake visits
• Collaborate with internal teams and external providers to resolve member issues and support care planning.
• Deliver care management services via telehealth platforms when appropriate.

Qualifications:

• Bilingual Vietnamese

• Bachelor's degree or relevant experience in a call center or Medicare/Medicaid health plan.
• 5+ years of experience in a related healthcare or outreach role.
• 1+ years working directly with individuals facing complex behavioral, medical, or social needs.
• Proficient in Microsoft Office (Outlook, Word, Calendar) and basic computer applications.
• Comfortable learning and using telehealth technologies.
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Job Tags

Work at office, Immediate start, Flexible hours,

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