Job Description

The Palms Hotel & Spa - Miami Beach, FL

The Palms Hotel & Spa is a AAA 4-Diamond rated resort and one of Miami Beach's top award-winning independent beach resorts. Our beachfront property features 251 luxuriously appointed guestrooms and suites, an extensive tropical garden and pool area, spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events.

The Restaurant at The Palms delivers all-natural dining at its finest, with a global menu of locally and sustainably sourced ingredients at the core of its philosophy. The Palms Spa, an AVEDA lifestyle spa, features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

The Palms Hotel & Spa is independently owned and operated by a European family for over 25 years. Known as Miami Beach's premier destination for wellness and relaxation, a forerunner in green hotel operations, an expert in wedding services, and an authority in healthful eating and all-natural spa services, our hotel has won many accolades and awards. Enjoy a stable work environment in a professionally-run hotel, where we will help each other to flourish and grow. Come and be a part of our family!

Job Summary

Responsible for greeting guests in pool area ensuring that entire area is clean and properly set up prior to the opening of the pool and ensuring guest satisfaction throughout the day.

Job Duties /Tasks / Results/ Responsibilities

• Service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items.
• Checks station before, during and after shift for proper set-up and cleanliness.
• Greets the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Takes the order and inputs the order into the Point of Sale computer to inform the kitchen of the particulars of the order.
• Retrieves order from kitchen, confirms its accuracy and delivers it to guests.
• Ensures guest satisfaction throughout the meal service.
• Follow all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Set up maintain and breakdown Pool and Beach.
• Provide Pool and Beach side service as schedule Inform guests about the hotel's facilities, policies and procedures.
• Maintain and clean pool or beach areas. Set up and breakdown of pool or beach areas.
• Assist guests with chairs, towels and cushions.

Knowledge, Skills, Abilities Required

• Be courteous
• Show genuine care for all co-workers and guest(s)
• The ability to work well in a team environment
• Proficient in the English language. Second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Maintain a professional appearance and manner at all times.
• Previous food and beverage experience in a luxury hotel setting is an asset.
• Knowledge of food and wine an asset.
• Team player and willing to help out other Food and Beverage outlets.
• Must possess outstanding guest services skills and professional presentation.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Basic computer knowledge (Micros or other POS Systems).
• Must be of minimum age to serve alcohol according to state law.
• Must be physically fit in order to lift trays of food or food items up to 50 pounds.
• Must have a very flexible schedule including weekends and holidays.
• Food handling certificate is an asset.
• Excellent eye for detail and the ability to multi-task.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by guests.
• Must be able to be outdoors for a long period of time.
• Proficient in the English language (verbal & written), second language is an asset

Physical Demands /Requirement

Most of the time spent standing, walking or there are some requirement to lift moderate weight (10-20 pounds)

Work Environment/ Conditions

Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights.

The hotel will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands.

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. The team member will also come in contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.

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