Job Description

Job Description

(Spanish Bilingual | Temp-to-Hire)Location:  On-site – Las Vegas, NV (89117)

Pay Rate: $15.00/hr

Schedule: Full-time, 40 hours/week. Mon.-Fri. Must be available for a variety of shifts: 8am-7pm

Type:  Temp-to-Hire

Start Date:  Thursday, 10/23

Openings:  Multiple positions available

Summary:  We’re hiring multiple bilingual (English/Spanish) Inbound Customer Care Representatives to support a new, high-impact contract in a contact center setting. This team will be providing thoughtful, accurate, and compassionate support to individuals navigating healthcare access and public benefit-related services.

This is a temp-to-hire opportunity for individuals who take pride in being reliable, empathetic, and calm under pressure. You'll be part of a team that values professionalism, consistency, and doing right by the people on the other end of the line. If you’re someone who leads with patience and care and wants to be part of something that truly helps others, this could be a great fit.

Core Responsibilities:

• Patient Interactions-Make outbound calls and respond to to schedule, reschedule, or cancel appointments, ensuring a friendly and professional demeanor.
• Information Management- Accurately collect and maintain patient information, including demographics, insurance details, and medical history, in compliance with privacy regulations (e.g., HIPAA).
• Appointment Coordination-Coordinate schedules with healthcare providers to optimize appointment availability and minimize wait times for patients.
• Issue Resolution- Address and resolve patient inquiries, concerns, or complaints regarding appointments, services, or billing in a timely and effective manner
• Stay composed and professional in potentially emotional or high-stress conversations
• Escalate issues appropriately and ensure follow-through
• Navigate internal systems to review, update, and accurately document call details
• Uphold quality and compliance standards in all interactions

Key Qualifications:

• Bilingual fluency in English and Spanish is required
• 1+ year of customer service experience (Call Center or Medical Office preferred)
• High school diploma or equivalent required
• Comfortable using multiple systems and switching between tools in real time
• Strong written and verbal communication skills
• Punctual, dependable, empathetic, and committed to providing excellent service
• Must be able to work on-site
• Must be able to pass a background check
• Flexible availability and variable shifts

Conversion Benefits (upon hire):

• Pay increase eligibility
• Employer-paid medical, dental, and vision coverage
• PTO, mental health days, and sick leave
• Monthly performance bonuses

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