Job Description

Overview Focused on leading business operations, data utilization and process improvement. Netsmart is transforming healthcare through innovation and purpose. With over 50 years of experience and strong year‑over‑year growth, we lead in behavioral health, human services, and post‑acute care technology. We build more than software. We partner with providers to solve challenges, anticipate change, and deliver smarter, more connected care. From EHRs to AI‑driven solutions, our mission is to empower care teams to improve outcomes and redefine what’s possible in healthcare. Operations Manager The Operations Manager is a key leader within the Consulting Operations team, responsible for driving operational excellence, team performance, and strategic execution across Sales, Finance, and Services. This role leads a high‑performing team through coaching, feedback, and performance management, while partnering with the Operations Director to define and execute Objectives and Key Results (OKRs) that align with broader business goals. The Operations Manager owns strategic initiatives such as automation, process improvement, and operational enhancements. This role thrives in ambiguity, translating complex business needs into structured, actionable plans that drive measurable outcomes. Responsibilities Plan and organize operational workflow. Communicate expectations for departmental operations, processes, procedures and requirements. Drive and coordinate effective data delivery as well as issue resolution across multiple teams. Collaborate with both internal and external teams to facilitate a seamless client and associate experience. Foster a high‑energy, client‑centric operation based on accountability and engagement. Develop and measure performance objectives and metrics to gauge and enhance operational effectiveness. Qualifications Required Bachelor’s degree or equivalent relevant work experience. At least 4 years of experience in operational analysis or process delivery. Skilled at business analysis with quantitative, analytical and organizational skills. Effective and efficient communication skills. Ability to organize, prioritize and schedule a high workload. Ability to coordinate processes between departments and motivate others. Preferred Experience designing, implementing and managing business operations. Ability to analyze financial data and prepare operations budgets. EEO Statement Netsmart is proud to be an equal‑opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug‑free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post‑offer candidates are required to successfully complete a pre‑employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of a valid prescription to Netsmart’s third‑party screening provider. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart’s Job Applicant Privacy Notice may be found here. #J-18808-Ljbffr NetSmart Technologies

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