Job Description

Job Description

Description

The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Services (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level

Agreements are met, including:

• Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues

• Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures

• Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.

Primary Responsibilities

• Monitoring, installation, modification, testing and servicing of network equipment.

• Assisting and training lower-level support employees

• Resolving networking/customer related concerns and issues

• Supporting engineers in troubleshooting network instability

• Communicating to customers and Leidos leadership of any impact to operational continuity

• Possessing a comprehensive understanding of network and device relationships

• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services

Basic Qualifications

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education with 3+ years of professional experience

• 3+ years of experience working with networks and performing Network Administration/Troubleshooting

• Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues

• Knowledge in coordinating problem resolution and working across IT functional areas

• Proven ability to manage multiple tasks/events simultaneously and deliver on time

• Active TS/SCI government security clearance

Preferred Qualifications

• DHS Experience

• Networking Certification

• Microsoft Certification

• Security+

• CCNA

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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