Job Description
Job Type: Full-time
Overview: We are seeking a versatile and organized Medical Receptionist to join our healthcare team. This dual-role position will provide critical support in both clinical and administrative functions, ensuring smooth operations and excellent patient care within our medical facility.
Key Responsibilities:
Medical Receptionist Duties:
Answer incoming calls and respond to patient inquiries in a professional and courteous manner
Monitor and verify appointments scheduled
Resolve patient complaints or issues by investigating problems and finding appropriate solutions
Maintain patient records by updating account information and documenting interactions
Follow communication procedures, guidelines, and policies when handling customer interactions
Collect copays and outstanding balances at time of service.
Update patient's information in the EMR to ensure information is current and up to date.
Qualifications:
High school diploma or equivalent
Previous experience as a medical receptionist in a healthcare setting is highly desirable.
Knowledge of medical terminology and basic clinical procedures.
Proficiency in electronic health record (EHR) systems and scheduling software.
Strong communication and interpersonal skills, with a focus on patient-centered care.
Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Reliable, adaptable, and able to work in various departments as needed.
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