Job Description

We are seeking an experienced Personal Injury Intake Specialist with a strong sales mindset and proven closing ability to join our team. The ideal candidate has prior PI intake experience, is confident and warm on the phone, and knows how to convert high-intent leads into signed cases—often on the first call. You will serve as the first point of contact for prospective clients, setting the tone for their experience with the firm. Success in this role requires empathy, urgency, confidence, and the ability to guide callers through emotionally charged situations while decisively moving cases forward. Responsibilities: • Handle a high volume of inbound calls, chats, and emails from prospective personal injury clients • Conduct comprehensive intake interviews to assess case viability and gather all required information • Confidently close retained cases on the first call whenever possible • Demonstrate strong sales skills, including objection handling, urgency creation, and clear next-step guidance • Accurately enter and manage lead and intake data within Lead Docket and the firm’s case management systems • Schedule attorney consultations when appropriate and ensure seamless handoff • Deliver a compassionate, professional, and high-energy client experience at all times • Meet or exceed individual and team intake and conversion KPIs Qualifications: • Prior Personal Injury law firm intake experience preferred but not required • Demonstrated sales and closing experience, ideally in a high-call-volume environment • Proven ability to convert leads into signed cases, including same-day / first-call closes • Strong phone presence with warmth, confidence, empathy, and authority • Experience using Lead Docket (strongly preferred) • Excellent communication, listening, and interpersonal skills • Highly organized with strong attention to detail • Comfortable working independently while collaborating within a team • Proficiency in Microsoft Office and legal case management systems • Bilingual (Spanish/English) strongly preferred What Success Looks Like • High intake-to-retainer conversion rates • Accurate, complete, and timely intake records • Consistently positive caller feedback • Strong collaboration with attorneys and case teams • Ability to thrive in a fast-paced, performance-driven environment About Company: At Cohen & Cohen Personal Injury Lawyers, P.C., an esteemed PI law firm, you will be part of a culture that is deeply committed to navigating the complex landscape of immigration law to achieve the best possible outcomes for clients. This role is perfectly suited for individuals who excel in a fast-paced, dynamic environment. We are excited to review your application. Benefits at Cohen & Cohen Personal Injury Lawyers, P.C.: Our firm recognizes the hard work and dedication of our team with a competitive compensation package specifically designed for immigration law professionals: Competitive salary.Health insurance.Opportunities for ongoing professional development.We are an equal-opportunity employer and welcome applicants from all backgrounds.

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