Job Description

Junior Site Reliability Engineer

Contract-to-hire

Brief Description:

The Site Reliability Engineer for the Digital teams will work as part of the larger team to support the reliability, availability, and scalability of critical systems and infrastructure.

Detailed Description:

This role is an entry level position requiring the individual to be driven, well-organized and curious. They must be self-motivated and thrive in a collaborative, fast-paced environment. The team will look to this individual to work closely with development, operations, and support teams to ensure seamless deployments, monitor system health, automate processes, and resolve production issues.

Primary Responsibilities:

• Monitor the performance and health of production systems and services.
• Respond to incidents, resolve technical issues, and escalate when necessary.
• Participate in on-call rotations to handle urgent issues and ensure uptime.
• Assist in automating manual tasks and operational processes to improve system reliability and efficiency.
• Develop scripts and tooling for system monitoring, alerting, and automation using tools like Bash, Python, or other languages.
• Assist in identifying and addressing performance bottlenecks.
• Collaborate with senior engineers to analyze system performance data and make recommendations for improvements.
• Assist in identifying and addressing performance bottlenecks.
• Collaborate with senior engineers to analyze system performance data and make recommendations for improvements.
• Support cloud infrastructure (e.g., AWS, GCP, Azure) or on-premises servers to ensure they are robust and secure.
• Assist in maintaining infrastructure as code using tools like Terraform, Ansible, or Kubernetes.
• Work closely with software development teams to deploy and support new features and products.
• Provide feedback on design and infrastructure decisions to ensure systems are reliable and scalable.
• Identify areas for process improvement and automation opportunities within the production environment.
• Help document best practices and maintain runbooks and technical documentation.
• Assist in capacity planning by monitoring system performance trends and helping to predict future needs.
• Ensure systems can scale appropriately to handle increasing loads and traffic.
• Perform other duties as assigned.

Job Requirements:

Minimum Requirements:

• 1 year programming experience with a bachelor’s degree in a technical field (e.g., computer science, information systems, math, engineering, etc.) or equivalent transferable experience through coursework, internships, or work experience.

Skills:

• Basic knowledge of Linux/Unix operating systems and system administration tasks.
• Familiarity with at least one scripting language (Python, Bash, Go, etc.).
• Understanding of cloud infrastructure and services (AWS, or GCP).
• Familiarity with monitoring and observability tools like Dynatrace, Prometheus, Grafana, Datadog, or similar.
• Exposure to CI/CD pipelines and related tools (Jenkins, GitLab CI, etc.).
• Understanding of networking fundamentals (DNS, TCP/IP,
• Problem-solving and troubleshooting skills.
• Willingness to learn and work collaboratively in a team-oriented environment.
• Strong business and technology aptitude with a willingness to learn and understand cloud automation concepts, practices, and tools.
• Excellent verbal and written communications.
• Highly motivated with strong organizational, analytical, decision making, and problem-solving skills
• Ability to build credibility and strong partnerships while working collaboratively within the team and across the organization.
• Ability to effectively handle multiple tasks, determine priorities, and execute in a high-pressure environment.

Preferred Requirements:

• Familiarity with containerization and orchestration tools (Docker, Kubernetes).
• Basic knowledge of configuration management tools like Ansible, Chef, or Puppet.
• Exposure to DevOps methodologies and tools for infrastructure automation.

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