The Intake Screener, in a call center environment, independently manages inquiries, performs admission screenings, reviews and schedules inpatient admissions, and provides information to individuals seeking services offered at Rogers Behavioral Health (Rogers). Pre-Admission Process: Handle inquiries, conduct screenings, and explain steps to access care. Describe Rogers’ levels of care and admission criteria to potential patients. Gather and verify demographic and insurance information, utilizing contracted payor lists. Review clinical data with clinicians to address safety concerns or support recommendations. Explain bed assignment policies and manage capacity limitations. Documentation: Enter inquiries, referral details, and clinical information accurately into systems. Ensure quality and productivity standards for documentation and calls. Support and Collaboration: Connect patients or representatives to external resources when needed. Collaborate with internal teams and external facilities to facilitate care access. Compliance and Training: Adhere to policies and regulatory standards (e.g., Joint Commission, HIPAA, EMTALA). Participate in training and development to stay informed on regulations and procedures. Other Responsibilities: Support on-call, weekend, and holiday schedules as assigned. Complete additional tasks assigned by leadership. Uphold department goals, organizational mission, and policy compliance. Education/Training Requirements: High School diploma with 2 years relative experience or bachelor’s degree. Minimum of two (2) years’ experience in healthcare admissions or patient access, preferred. Completion of required trainings under Rogers’ policies. Electronic medical record software experience, preferred. General health insurance knowledge, preferred. Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required. Knowledge of medical terminology preferred.
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