Job Description

Job Description

Job Description

What makes a Starbucks Shift Supervisor at the Hampton Inn Tampa Downtown?

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary of Key Responsibilities

• Responsibilities and essential job functions include but are not limited to the following:
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Summary of Experience

• Customer service experience in a retail or restaurant environment

Required Knowledge, Skills & Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Requirements

• 1 years’ minimum experience in a beverage/food outlet
• Previous experience in a supervisor or managerial position is a plus
• Experience working at a Starbucks Store
• The ability to implement the established menu and service standards
• The ability and drive to personify our culture in every interaction with guests and associates
• The ability to perform initial and ongoing training of associates
• The ability to deliver on the quality of service that guests deserve and expect

Ideal Skills & Qualities:

• The ability to communicate in a friendly manner with guests
• The ability to create a fun and supportive working environment
• Keeping up-to-date with local events and tailoring Food and Beverage operations to enhance guests’ experience in the local community

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision  
• Life insurance 
• Pet Insurance
• Short and long-term disability 
• Paid time off and holidays 
• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds
• Associate referral program 
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Wellbeats APP to support physical and mental wellness

Personal Wellness: All Associates

• Fundraising matching funds program 
• Team volunteer opportunities 
• 24/7 chaplain services 
• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply

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