Job Description

Job Title: Datacenter Engineer

Location: San Antonio, TX

Department: IT Operations

Reports To: Datacenter Manager

Job Overview: The Physical Datacenter Engineer is responsible for the installation, maintenance, and optimization of physical infrastructure within our datacenters. This role requires a hands-on approach to managing hardware, ensuring system reliability, and supporting the overall efficiency of datacenter operations.

Key Responsibilities:

1. Installation and Configuration:

• Install, configure, and maintain server hardware, network equipment, and other datacenter infrastructure.
• Perform physical setup and cabling of equipment following standard procedures.
• Experience installing and maintaining structured cable, including twisted pair, fiber optics, coaxial, trunks, MPO cassettes and breakouts.

1. Maintenance and Troubleshooting:

• Conduct regular inspections and preventive maintenance of datacenter equipment.
• Diagnose and resolve hardware issues promptly to minimize downtime.
• Collaborate with IT teams to troubleshoot network and system problems.

1. Monitoring and Optimization:

• Monitor datacenter systems to ensure optimal performance and reliability.
• Implement improvements to enhance efficiency and reduce operational costs.

1. Documentation and Reporting:

• Maintain accurate records of equipment installations, configurations, and maintenance activities.
• Prepare reports on datacenter performance and suggest improvements.

1. Compliance and Safety:

• Ensure compliance with industry standards and company policies regarding datacenter operations.
• Adhere to safety protocols to maintain a secure working environment.

1. Collaboration and Support:

• Work closely with cross-functional teams to support IT projects and initiatives.
• Provide technical support and guidance to team members and stakeholders.
• Participate in the Data Center Operations on call rotation. Includes afterhours support 24x7 during rotation.
• Participate in the Data Center Operations change management process. Includes afterhours support 24x7 for emergency and scheduled changes.

Qualifications:

• Proven experience in datacenter operations, with a focus on physical infrastructure.
• Strong understanding of server hardware, networking equipment, and cabling systems.
• Proficiency in troubleshooting hardware and network issues.
• Familiarity with datacenter management tools and software.
• Excellent organizational and documentation skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Physical Requirements:

• Ability to lift and move heavy equipment (up to 50lbs).
• Comfortable working in a datacenter environment with varying temperatures.
• Perform on-call and support changes or issue resolution at all hours, as needed.

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