Job Description

Job Description

Sagemcom is a ground-breaking technology integrator in telecoms and energy. Sagemcom's teams all over the world continuously strive to innovate on their various markets and are committed to delivering made-to-measure and responsible solutions every day that meet the needs of telecoms operators and utilities.

Today, our Group is:

* The worldwide N°1 provider of broadband solutions (Internet boxes and the associated software services)

* The leading provider of audio-video solutions (4K video hubs and the Video SoundBox™ )

* The leading European provider of smart grid solutions (smart meters, smart grids, rural electrification, IoT)

Sagemcom posted €2,3 billion of revenues in 2024. The headcount of 6,500 employees works in more than 50 countries. Sagemcom strives every day to honor its commitment to societal and environmental responsibility, as part of its continual improvement policy. This is the reason why Sagemcom became a "mission-driven company" at the start of January 2022.

Sagemcom is seeking an organized and technically proficient Customer Technical Program Manager (CPM) who is responsible for the end-to-end management of strategic vCMTS customer programs. This role spans the full project lifecycle—including customer engineering validation, deployment, upgrades, and lifecycle management—while ensuring alignment with customer needs and Sagemcom's business objectives.

As a key customer advocate the CPM will manage program execution but also communicate technical concepts, interpret customer requirements, and deliver program-level reporting. This role requires strong cross-functional collaboration, technical acumen, and the ability to influence outcomes across internal teams and executive customer stakeholders. In addition, this role requires proper management of escalations. The CTPM will produce advanced reporting tailored to multiple audiences, including executives. The CTPM will assist in creating impactful material for customer communication, technology roadmap presentations and responses to RFP.

Prior experience with Cable, Fiber or Fixed Wireless operators and/or strong technical background in technologies such as DOCSIS, PON, 5G, WIFI, RDK, prpl, AI is strongly desired. The compensation package is based on prior experience.

Responsibilities Include (but are not limited to):

• Lead cross-functional collaboration across product management, engineering, operations, support, and vendor teams to drive program milestones, ensure deliverables meet scope and timelines, and resolve technical challenges.
• Serves as the primary point of contact for customer stakeholders and executive-level internals, providing clear, regular updates on project status, challenges, and key achievements.
• Partners with Engineering and Product Management to build complete project plans from feasibility study to development, qualification, delivery and final approval for commercial deployment.
• Manage all phases of service and project delivery from initiation through closure, including development and communication of detailed project/program plans, status reporting, and post-project transitions, and proper management of customer specification documents for Hardware & Software requirements.
• Maintains consistent and proactive customer engagement, ensuring satisfaction with technical support, professional services, system commissioning, training, and lifecycle management.
• Serves as the customer escalation point for service or field issues, leading cross-functional resolution efforts and ensuring system integrity and customer confidence.
• Maintains close relationship with technology partners (chipset manufacturers, 3rd party Software solutions…) to resolve escalations and drive the feature roadmap.
• Create and present to customers product roadmaps, technical proposals, and project updates
• Responsible for prioritization of critical activities and tickets.
• Monitoring and continuous improvement of product KPIs and performance in the field.
• Partners with the Sales team to manage customer expectations and satisfaction.
• Engages in the production of RFP answers.

Profile

• Bachelors Degree in Engineering or Computer Science.
• Master's Degree in Engineering or Computer Science and/or MBA is a plus.
• Past experience in an engineering or technical role with specific experience around product development.
• Previous technical experience in the Telecom/Broadband industry.

Skills and Knowledge:

• Experience in a customer facing-role.
• Experience in IT/telecom both on Software and Hardware solutions for Fiber and/or Cable operators.
• Experience with PON (GPON, XGS-PON, 10G EPON) and/or DOCSIS.
• Proficiency in Internet technologies, Broadband access, Voice over IP, WiFi, Home Networking.
• Very good written and oral English communication skills.
• Strong analytical skills and eagerness to learn new technologies.
• Ability to translate customers' requirements into technical solutions.
• Excellent organization skills and autonomy to work on multiple projects in parallel, with resources in multiple time zones across the globe.
• Highly motivated with an ability to work within tight deadlines.

Benefits:

• 401(k) Health Insurance
• Dental insurance
• Vision insurance
• Paid time off

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