Job Description

Job Description

Job Description

Overview of Position: The Community Health Worker assists in the identification and engagement of communities and individuals who need information, linkage, and navigation within the HopeHealth integrated care system. This includes the facilitation of patient navigation in Manning and many other HopeHealth sites in SC. The CHW is responsible for building trusting relationships with existing and potential clients, addressing social determinants of health and connecting them with a variety of resources to eliminate barriers to access proper medical care and ensure continuity of care. The CHW assist clients with enrollment in programs and benefits for which they are eligible in addition to connecting clients with health care services, encourage cultural competence among health care professionals serving vulnerable populations, and advocate for vulnerable populations within the health care system and the community at large. The Community Health Worker is responsible for driving the medical mobile unit from site to site. This includes coordinating the travel schedule and assisting patients through the COVID-19 and Infectious Disease testing process.

Qualifications: Bachelor’s degree preferred. Two years’ experience in providing patient care or outreach services in a healthcare setting preferred. Must possess a valid driver’s license and be able to frequently travel between HopeHealth sites and other locations as needed. Must submit a 10-year DMV report.

Knowledge/Skills: Familiarity and experience with medical terminology. Exceptional organizational, communication, customer service and interpersonal skills. Assist patients in a fast-paced health care environment with a variety of customer service needs

Essential Job Functions:

• Establish rapport and relationships with existing and potential clients in Manning, surrounding areas, Florence and many other sites in SC as needed.
• Convey accurate and relevant information to the individuals in these communities that compels them and enables them to access and utilize services provided at HopeHealth and other partner organizations.
• Serve as a liaison and advocate between patients, providers, staff, and the community.
• Work closely with the Latino Services Manager to support health education, outreach, patient recruitment, and patient navigation in Manning and many other sites as needed.
• Appropriately document services and other data in the EHR.
• Manage multiple assignments effectively.
• Assist in office administrative tasks, reporting, and duties as needed.
• Travel to and from HopeHealth sites and other locations as needed.
• Transport medical mobile unit from HopeHealth sites and other locations as needed.
• Provide testing for COVID-19 and other Infectious disease.
• Other duties as required.

Physical Requirement: Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

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