Job Description

Ferretti Search is partnering with a high-growth residential services organization to identify their next Call Center Manager to lead a large inside sales operation based in Plano, TX. This is a critical leadership role focused on driving revenue performance, optimizing team output, and supporting strategic growth following recent private equity investment.

Call Center Manager (Inside Sales)

Location: Plano, TX (100% Onsite)

Compensation: $90,000–$120,000 base salary + Monthly Bonus ($1,200–$1,500/month based on performance). Total target comp could reach $140K+.

Benefits: Full H/V/D coverage, 401(k) with 5% match, Paid Time Off, Paid Holidays, Weekly Pay, Sales and Retention Bonuses

What’s in it for you?

• Strategic Leadership Opportunity: 75% of the role is focused on strategic execution — from setting sales performance goals to implementing win-back campaigns and coaching frontline supervisors.
• High-Volume Inside Sales Team: Lead a 30–40 person inside sales team with 4–5 supervisors under your guidance in a fast-paced, seasonal sales environment.
• PE-Backed Growth Story: Join a company backed by a major investment firm and actively expanding through acquisition across 30+ brands.
• Direct Executive Exposure: Report to a forward-thinking Director of Call Center Operations, with influence over planning, process improvement, and hiring strategy.
• Sales-Driven Culture: Bonus and commissions structure directly tied to performance, customer retention, and lead conversion metrics.

What will your day look like?

• Oversee daily operations, including team scheduling, performance tracking, issue resolution, and rep coaching.
• Manage inside sales campaigns, including win-back programs targeting former residential customers.
• Hold supervisors and agents accountable to KPIs and sales targets while supporting their growth.
• Build and optimize reporting systems to track revenue, conversion, and retention metrics.
• Collaborate with leadership on seasonal planning, hiring strategies, and team structure.
• Support weekend operations on a rotating basis during the peak season (January–August).

Who are you?

• Experienced Sales Leader: You bring 5+ years of call center leadership experience in a high-volume inside sales or customer service environment.
• Services Industry Background: You’ve led teams in sectors like lawn care, HVAC, telecom, roofing, or similar home/residential services.
• Strategic Operator: You’ve built out performance frameworks, managed frontline leaders, and know how to drive both accountability and culture.
• Client-Centric: You understand B2C dynamics, can support your team on tough calls, and thrive in a coaching-heavy environment.
• Tech-Savvy: Familiar with Microsoft 365 and contact center tools; exposure to NICE phone systems is a plus.
• Degree Preferred: Bachelor's degree is strongly preferred, but equivalent experience will be considered.

Application & Contact Information

If you’re ready to lead a top-tier inside sales team and bring structure and strategy to a growing call center environment, apply directly or email your resume to Matt Roe at mroe@ferrettisearch.com .

Related Terms: Call Center Manager, Inside Sales Director, Residential Services, Customer Retention, Sales Operations, High Volume Sales, NICE Phone System, Performance Coaching, Inbound/Outbound Sales, B2C Sales Management

About Ferretti Search

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.

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