Job Description

Position Overview

Join Canon Canada as a Bilingual Customer Service Representative. As a member of the customer service team, you will respond to inbound calls and emails from customers in French and English, update systems, and ensure the dispatch team has accurate information.

Key Responsibilities

• Respond to inbound calls and emails related to client inquiries, issues, and concerns in a courteous and timely manner, focusing on customer satisfaction.
• Ensure issues are thoroughly investigated and determine the appropriate action for resolution.
• Maintain accurate records and documentation of changes to account information through the CCTS database.
• Maintain knowledge and awareness of all company policies and procedures.
• Follow all current departmental procedures, processes, and methodologies.
• Escalate any unresolved customer concerns to the Manager.
• Assist on special projects as assigned by the Manager; perform other duties as required.

To Succeed, You Will Need

• Customer service / call center experience.
• Bilingual in French and English.
• Exceptional customer service skills with a strong "customer first" attitude.
• Good organizational skills and strong time?management techniques.
• Ability to work well under pressure and in a fast?paced environment.
• High ethics, character, and commitment to business policies and decisions.
• Initiative in handling problems; teamwork and support for changes.

Remote Work

The position offers a virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need. A reliable internet connection is required. Remote work is supported with cloud?based applications and collaboration tools.

Benefits

• Comprehensive health coverage plan covering medical, dental, and vision.
• Life insurance, disability, and wellness programs.
• Vacation, paid personal time, and sick days.
• Matching RRSP contribution and profit sharing program.
• Tuition assistance program for professional continuing education.
• Discounts on Canon products, retailers, memberships, and more.

Employee Perks

• Free coffee and snacks.
• Employee referral program.
• Inspire Program, an online peer?to?peer recognition program for redeemable points on hundreds of products.
• Employee appreciation events.

About Canon Canada

Canon Canada has been at the forefront of digital imaging innovation for more than 80 years. As a leading provider of consumer, business, and professional digital imaging solutions, Canon Canada values diversity, environmental sustainability, and a culture of collaboration. The company is recognized by Forbes as one of Canadas best employers for diversity and has been named one of Canadas Greenest Employers.

Equal Opportunity Employer

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered most qualified will be contacted for further assessment.

Accommodation

Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact accessibility@canada.canon.com or 1?855?531?3850 or 905?863?8713.

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