Overview Join to apply for the Application Support Administrator role at Marsh McLennan Agency . Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). We’re committed to an award-winning, inclusive, Top Workplace culture that empowers extraordinary people to make a meaningful impact every day. Learn more about what makes us different and how you can contribute as an Application Support Administrator at MMA. We are an Equal Opportunity Employer. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. Responsibilities Review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance. Assist in escalating unresolved issues and provide prompt feedback to internal customers. Manage user access and permissions, ensuring data security and compliance with company policies. Qualifications Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight. Experience working in a Help Desk environment such as ServiceNow. Excellent attention to detail with proven organizational and time management skills. Ability to work within a team environment and prioritize tasks in a fast-paced environment. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. These additional qualifications are a plus, but not required to apply: Proficient with the Windows operating systems and MS Office products. Some insurance agency experience preferred. Knowledge of these applications is helpful but not required: Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon. Benefits Generous time off, including personal and volunteering. Tuition reimbursement and professional development opportunities. Remote Work. Charitable contribution match programs. Stock purchase opportunities. To learn more about a career at MMA, check us out online: marshmma.com/careers. Follow us on social media to meet our colleagues and see what makes us tick: Instagram, Facebook, Twitter, LinkedIn. #J-18808-Ljbffr Marsh McLennan Agency
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